Why Work at SmartGear Outlet?
We're more than just a job - we're a community building something special
Our Mission
We're on a mission to make high-quality charging accessories accessible to everyone. Every team member plays a crucial role in helping customers stay powered and connected to what matters most. Your work directly impacts thousands of customers every day.
Our Growth
Since 2020, we've grown from a small startup to serving 100,000+ customers in 100+ countries. We're expanding rapidly, and this is your chance to join a fast-growing company where you can make a real impact and grow your career.
Small Team
Close-knit team where everyone knows each other and your contributions are recognized
Fast Growth
Rapid company growth means more opportunities for you to advance and take on new challenges
Global Impact
Your work affects customers worldwide, making a real difference in their daily lives
Benefits & Perks
We invest in our team's success, health, and happiness
Competitive Salary
Industry-leading compensation packages with performance bonuses and regular salary reviews.
Health & Wellness
Comprehensive health insurance, dental, vision, and wellness programs for you and your family.
Remote Flexibility
Work from anywhere with our flexible remote work policy. Balance your work and life.
Career Growth
Clear career progression paths with mentorship, training, and opportunities to advance.
Learning Budget
$3,000 annual budget for courses, conferences, books, and professional development.
Generous PTO
20 days paid time off plus holidays. We believe in work-life balance and recharging.
Team Culture
Collaborative, inclusive environment where everyone's voice matters and contributions are valued.
Modern Equipment
Latest tech and tools you need to do your best work. MacBook, monitors, accessories included.
Our Core Values
The principles that guide how we work and make decisions
Customer First
Everything we do is driven by delivering exceptional value and service to our customers.
Innovation
We embrace new ideas, technologies, and approaches to stay ahead in the charging accessories market.
Integrity
Honesty, transparency, and ethical behavior guide all our decisions and interactions.
Growth Mindset
We continuously learn, improve, and challenge ourselves to reach new heights.
Collaboration
Together we achieve more. We support each other and celebrate team successes.
Excellence
We set high standards and take pride in delivering quality work in everything we do.
Our Departments
Explore different areas where you can make an impact
Customer Support
Help customers with product questions, orders, and technical support
Sales & Marketing
Drive growth through strategic marketing and customer acquisition
Product Management
Source and manage our curated selection of charging accessories
Engineering
Build and maintain our e-commerce platform and tools
Operations
Manage logistics, fulfillment, and supply chain operations
Design
Create beautiful user experiences and compelling brand content
Open Positions
10 positions available - find your perfect role
Customer Support Specialist
Join our customer support team to help customers find the perfect charging accessories and resolve their questions with care and expertise.
Key Responsibilities
- Respond to customer inquiries via email, chat, and phone
- Help customers choose the right products using our tools
- Process orders, returns, and warranty claims efficiently
- Maintain detailed records in our CRM system
Requirements
- 2+ years customer service experience (retail or e-commerce preferred)
- Excellent written and verbal communication skills
- Tech-savvy with ability to troubleshoot basic technical issues
- Patient, empathetic, and customer-focused mindset
Customer Support Team Lead
Lead our growing customer support team, setting the standard for exceptional service while coaching and developing team members.
Key Responsibilities
- Lead and mentor a team of 5-8 customer support specialists
- Monitor team performance metrics and customer satisfaction scores
- Handle escalated customer issues with professionalism
- Create and update support documentation and training materials
Requirements
- 4+ years customer service experience with 2+ years in leadership
- Proven track record of building high-performing support teams
- Strong analytical skills with experience using support metrics
- Excellent coaching and conflict resolution abilities
Digital Marketing Specialist
Drive customer acquisition and engagement through SEO, content marketing, email campaigns, and social media strategies.
Key Responsibilities
- Develop and execute SEO strategies to improve organic rankings
- Create compelling content for blog, email, and social channels
- Manage email marketing campaigns and automation workflows
- Analyze campaign performance and optimize for better results
Requirements
- 3+ years digital marketing experience in e-commerce or retail
- Strong SEO knowledge with proven results
- Experience with email marketing platforms (Mailchimp, Klaviyo)
- Data-driven mindset with Google Analytics proficiency
Product Manager
Own our product catalog strategy, sourcing new charging accessories, managing supplier relationships, and ensuring product quality.
Key Responsibilities
- Research and identify trending charging accessory products
- Source and vet suppliers for quality and reliability
- Negotiate pricing and terms with manufacturers
- Manage product lifecycle from launch to discontinuation
Requirements
- 5+ years product management experience (tech accessories preferred)
- Strong understanding of charging technology and consumer electronics
- Experience working with overseas suppliers and manufacturers
- Excellent negotiation and relationship management skills
Full-Stack Engineer
Build and enhance our e-commerce platform using modern web technologies. Work on features that directly impact customer experience.
Key Responsibilities
- Develop new features for our Next.js e-commerce platform
- Build APIs and integrate with third-party services
- Optimize site performance, SEO, and conversion rates
- Write clean, maintainable, well-tested code
Requirements
- 4+ years full-stack development experience
- Strong proficiency in TypeScript, React, and Next.js
- Experience with Node.js, REST APIs, and databases
- Familiarity with cloud platforms (Vercel, AWS, or similar)
Senior Software Engineer
Lead technical initiatives, architect scalable solutions, and mentor junior engineers while building the future of our platform.
Key Responsibilities
- Design and architect complex features and systems
- Lead technical projects from conception to deployment
- Mentor junior and mid-level engineers
- Establish engineering best practices and coding standards
Requirements
- 7+ years software engineering experience
- Expert-level knowledge of TypeScript, React, and modern web stack
- Experience leading technical projects and mentoring engineers
- Strong system design and architecture skills
Operations Coordinator
Coordinate fulfillment, shipping, and inventory management to ensure smooth operations and on-time delivery.
Key Responsibilities
- Coordinate with fulfillment centers for timely order processing
- Monitor inventory levels and coordinate restocking
- Manage shipping logistics and carrier relationships
- Track and resolve shipping issues and delays
Requirements
- 3+ years operations or logistics experience
- Strong organizational and project management skills
- Experience with inventory management systems
- Excellent problem-solving and communication abilities
UI/UX Designer
Design intuitive, beautiful user experiences that help customers find and purchase the perfect charging accessories.
Key Responsibilities
- Design user interfaces for web and mobile experiences
- Create wireframes, prototypes, and high-fidelity mockups
- Conduct user research and usability testing
- Develop and maintain design system and component library
Requirements
- 4+ years UI/UX design experience (e-commerce preferred)
- Strong portfolio demonstrating user-centered design
- Expert proficiency in Figma or similar design tools
- Understanding of responsive design and accessibility
Content Writer (Part-Time)
Create engaging product descriptions, blog posts, and marketing content that educates and inspires our customers.
Key Responsibilities
- Write compelling product descriptions and specifications
- Create blog posts about charging technology and tips
- Develop email newsletter content
- Write SEO-optimized landing pages and guides
Requirements
- 2+ years professional writing experience
- Strong understanding of SEO and content marketing
- Ability to explain technical concepts in simple terms
- Excellent grammar and attention to detail
Data Analyst (Contract)
Analyze business metrics, create dashboards, and provide insights to drive data-informed decisions across the organization.
Key Responsibilities
- Build and maintain dashboards for key business metrics
- Analyze sales, customer, and operational data
- Identify trends and provide actionable insights
- Create reports for leadership and department heads
Requirements
- 3+ years data analysis experience (e-commerce preferred)
- Expert in SQL and data visualization tools (Tableau, Looker)
- Strong statistical analysis and modeling skills
- Experience with Google Analytics and e-commerce platforms
Our Hiring Process
What to expect when you apply to join SmartGear
Apply Online
Submit your application through our careers page with your resume and cover letter.
Initial Review
Our team reviews applications within 5 business days and reaches out to qualified candidates.
Phone Screening
30-minute phone call to discuss your background, experience, and interest in the role.
Team Interview
Video interviews with team members to assess skills, culture fit, and answer your questions.
Final Interview
Meet with leadership team to discuss the role, expectations, and next steps.
Offer & Onboarding
Receive your offer, complete paperwork, and start your onboarding journey with us!
Hear From Our Team
What our employees say about working at SmartGear
"I've been with SmartGear for 3 years and it's been amazing to see the company grow. The team truly cares about customers and each other. I've had so many opportunities to learn and advance my career."
Sarah Chen
Senior Customer Support Specialist
Joined 2022
"The engineering culture here is fantastic. We use modern technologies, have great code review processes, and everyone is supportive. Plus, the remote flexibility lets me work from anywhere."
Marcus Johnson
Full-Stack Engineer
Joined 2023
"SmartGear gave me the freedom to experiment with new marketing strategies and actually see the impact. The leadership is transparent, the team is collaborative, and we're making real progress every day."
Emily Rodriguez
Marketing Manager
Joined 2021
Diversity & Inclusion
SmartGear Outlet is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.
We believe diverse perspectives make us stronger, more innovative, and better able to serve our global customer base. If you need any accommodations during the application or interview process, please let us know.