Our Story
How a passion for technology became a mission to serve
SmartGear Outlet was born from a simple frustration: finding reliable charging accessories shouldn't be so difficult. In 2020, our founders - a group of tech enthusiasts and customer service advocates - set out to change that.
We started by asking ourselves: what if there was a store that only carried products we'd actually recommend to friends and family? A place where quality wasn't negotiable, where customer service wasn't just a department but a philosophy, and where finding the right product was as easy as asking a friend?
Today, we're proud to serve over 100,000 customers in more than 100 countries. But we haven't forgotten our roots. Every product we add, every policy we create, and every interaction we have is guided by that original question: would we recommend this to our friends?
That's the SmartGear promise - premium products, honest advice, and service that goes above and beyond. Because when your devices stay powered, you stay connected to what matters most.
Our Core Values
The principles that guide everything we do
Quality First
We source only the highest-quality charging accessories from trusted manufacturers. Every product is tested and certified to meet strict safety and performance standards.
Customer Obsessed
Your satisfaction is our top priority. From easy returns to responsive support, we go above and beyond to ensure every customer has an exceptional experience.
Innovation Driven
We stay ahead of charging technology trends, bringing you the latest in fast charging, wireless power, and USB-C solutions. Tomorrow's technology, available today.
Trust & Transparency
Honest product descriptions, transparent pricing, and clear policies. What you see is what you get - no hidden fees, no surprises. Just reliable products and service.
Our Journey
Key milestones in our growth and evolution
SmartGear Outlet Founded
Started with a vision to make quality charging accessories accessible to everyone. Launched with 50 carefully curated products.
Reached 10,000 Customers
Grew rapidly through word-of-mouth and excellent customer service. Expanded product line to include wireless charging and power banks.
International Expansion
Began shipping to over 50 countries worldwide. Introduced our popular Smart Product Finder tool to help customers choose the right accessories.
Premium Protection Launch
Launched our comprehensive warranty and protection plans. Achieved 98% customer satisfaction rating and 50,000+ happy customers.
Sustainability Initiative
Committed to eco-friendly packaging and carbon-neutral shipping. Partnered with leading manufacturers for sustainable product lines.
Continued Growth
Serving over 100,000 customers across 100+ countries. Expanding our product catalog with cutting-edge charging technology and AI-powered recommendations.
Why Choose SmartGear Outlet?
What sets us apart from other retailers
Curated Selection
Every product is hand-picked and tested. We only sell what we would use ourselves.
Expert Guidance
Our Smart Finder and compatibility tools help you choose the perfect accessories.
Fast Shipping
Free shipping on orders over $75. Most orders ship within 1-2 business days.
Easy Returns
30-day money-back guarantee. Not satisfied? Return it hassle-free for a full refund.
Real Support
Friendly, knowledgeable support team available via email, chat, and phone.
Secure Shopping
SSL encryption, secure checkout, and trusted payment processors protect your data.
Our Commitment to You
Promises we make and keep to every customer
Authentic Products
All products are genuine and sourced directly from authorized manufacturers.
Safety Certified
Every item meets or exceeds industry safety standards (UL, CE, FCC certified).
Price Match Guarantee
Found it cheaper elsewhere? We'll match the price or give you store credit.
Lifetime Support
We're here for you long after your purchase. Questions? We're just a message away.
Tools to Help You Shop
Finding the perfect charging accessories made easy
Smart Product Finder
Answer a few questions and get personalized product recommendations tailored to your needs.
Compatibility Checker
Ensure perfect compatibility with your devices before you buy. No more guessing games.
Product Comparison
Compare specifications, features, and prices side-by-side to make the best choice.
Our Promise to You
We're committed to providing you with the best charging accessories, exceptional service, and an unmatched shopping experience. Your satisfaction isn't just our goal - it's our guarantee.
30-Day Returns
Not satisfied? Return it for a full refund, no questions asked.
12-Month Warranty
Every product backed by our comprehensive warranty coverage.
Lifetime Support
We're here for you long after your purchase. Always.