Privacy Policy
Your privacy is important to us. This policy explains how SmartGear Outlet collects, uses, and protects your personal data in compliance with US privacy laws including CCPA and FTC regulations.
Last Updated: 4 December 2025
Introduction
SmartGear Outlet ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website smartgearoutlet.com or purchase our products.
We are subject to US federal and state privacy regulations including the California Consumer Privacy Act (CCPA), Federal Trade Commission (FTC) regulations, and other applicable state privacy laws. This policy complies with these regulations and sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed.
Please read this policy carefully to understand our practices regarding your personal data and how we will treat it. By using our website or services, you acknowledge that you have read and understood this Privacy Policy.
Data Controller
SmartGear Outlet is the data controller responsible for your personal data. Our details are:
Company Name: SmartGear Outlet Ltd
Registered Address: Claughton Court, Russet Drive, St Albans, AL4 0AS
Email: info@smartgearoutlet.com
If you have any questions about this Privacy Policy or our data practices, please contact our Data Protection Officer using the details above.
What Personal Data We Collect
Account Information
Examples:
- Name
- Email address
- Password (encrypted)
- Phone number
Purpose:
To create and manage your account, communicate with you, and provide customer support
Legal Basis:
Contract performance and legitimate interestsOrder Information
Examples:
- Billing address
- Shipping address
- Payment details
- Order history
Purpose:
To process orders, arrange delivery, handle returns, and maintain transaction records
Legal Basis:
Contract performance and legal obligationCommunication Data
Examples:
- Email correspondence
- Chat messages
- Phone call records
- Support tickets
Purpose:
To respond to inquiries, provide customer service, and improve our services
Legal Basis:
Legitimate interests and consentTechnical Data
Examples:
- IP address
- Browser type
- Device information
- Usage patterns
Purpose:
To improve website functionality, detect fraud, and enhance user experience
Legal Basis:
Legitimate interestsMarketing Preferences
Examples:
- Newsletter subscriptions
- Marketing consent
- Communication preferences
Purpose:
To send marketing communications based on your preferences
Legal Basis:
ConsentHow We Use Your Personal Data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- Order Processing: To process and fulfill your orders, arrange delivery, and handle payments
- Customer Service: To provide customer support, respond to inquiries, and resolve issues
- Account Management: To create and manage your account, including order history and preferences
- Marketing Communications: To send you promotional emails and newsletters (with your consent)
- Website Improvement: To analyze website usage and improve user experience and functionality
- Fraud Prevention: To detect and prevent fraudulent transactions and protect our customers
- Legal Compliance: To comply with legal obligations, such as tax and accounting requirements
Legal Basis for Processing
We process your personal data in accordance with US privacy laws. We must have a lawful basis for processing your personal data. We rely on the following legal bases:
Contract Performance
Processing is necessary to fulfill our contract with you (e.g., delivering your order)
Legal Obligation
Processing is necessary to comply with legal requirements (e.g., tax records, fraud prevention)
Legitimate Interests
Processing is necessary for our legitimate business interests (e.g., improving our services, website analytics), provided your rights don't override these interests
Consent
You have given explicit consent for specific processing activities (e.g., marketing emails). You can withdraw consent at any time
Sharing Your Personal Data
We may share your personal data with the following categories of third parties:
- Payment processors to process transactions securely
- Shipping and logistics partners to deliver your orders
- Customer service platforms to provide support
- Marketing platforms for email campaigns (with your consent)
- Analytics providers to improve our website and services
- Cloud hosting providers for secure data storage
- Professional advisers (lawyers, accountants) when necessary
- Law enforcement or regulators when legally required
International Transfers: Some of our service providers may be located outside the US. Where we transfer data internationally, we ensure appropriate safeguards are in place to protect your personal data.
We do not sell your personal data to third parties for marketing purposes.
How Long We Keep Your Data
We will only retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements.
When we no longer need your personal data, we will securely delete or anonymize it.
Your Data Protection Rights
Under US privacy laws including CCPA, you have the following rights regarding your personal data:
Right to Access
Request a copy of the personal data we hold about you
Right to Rectification
Request correction of inaccurate or incomplete personal data
Right to Erasure
Request deletion of your personal data ('right to be forgotten')
Right to Restrict Processing
Request limitation on how we process your personal data
Right to Data Portability
Request transfer of your data to another service provider
Right to Object
Object to processing based on legitimate interests or for marketing
How to Exercise Your Rights
To exercise any of these rights, please contact us at info@smartgearoutlet.com. We will respond within one month of receiving your request.
Right to Complain: You also have the right to lodge a complaint with the Federal Trade Commission (FTC) if you believe your privacy rights have been violated. Visit ftc.gov for more information.
Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, destruction, or alteration.
Encryption
SSL/TLS encryption for data in transit
Access Controls
Restricted access to personal data
Secure Storage
Encrypted databases and backups
Regular Audits
Security assessments and updates
Employee Training
Data protection training for staff
Incident Response
Procedures for data breach notification
While we take all reasonable steps to protect your data, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our ability.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
- Update the "Last Updated" date at the top of this policy
- Notify you via email if you have an account with us
- Display a prominent notice on our website
- Request your consent if required by law
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Data Subject Requests
Submit a request