Choose Your Protection Level
From free standard coverage to ultimate protection, we've got you covered
Standard Warranty
- Manufacturing defects covered
- Material and workmanship issues
- Free replacement or repair
- Email support
- Standard processing (5-7 days)
Premium Protection
- Everything in Standard
- Accidental damage protection
- Extended 24-month coverage
- Free return shipping
- Priority support
- Fast replacement (2-3 days)
- No questions asked claims
Ultimate Protection
- Everything in Premium
- Full 36-month coverage
- Theft protection
- Water damage covered
- Lifetime phone support
- Instant replacement
- Free advanced replacement
- Annual product upgrade option
Protection Plan Benefits
All protection plans can be added at checkout or within 30 days of purchase. Plans are transferable if you sell or gift the product. Cancel anytime for a prorated refund.
What's Covered by Warranty
Understanding what is and isn't covered under warranty
Manufacturing Defects
Products with factory defects or material flaws
Workmanship Issues
Items that fail due to poor construction or assembly
Component Failures
Parts that stop working under normal use conditions
Power/Charging Issues
Products that fail to charge or power devices properly
Normal Wear and Tear
Cosmetic damage from regular use over time
Physical Damage
Drops, impacts, or intentional damage (Premium Protection covers this)
Water Damage
Liquid exposure or submersion (Ultimate Protection covers this)
Unauthorized Modifications
Products altered, modified, or repaired by non-authorized parties
How to File a Warranty Claim
Simple 5-step process to get your product repaired or replaced
Submit Claim
Log into your account, find your order, and click "File Warranty Claim". Provide a detailed description of the issue and upload photos if applicable.
Review Process
Our warranty team reviews your claim within 2-3 business days. We may contact you for additional information or troubleshooting steps.
Claim Approval
Once approved, we'll send you a prepaid return label via email. If you have Premium Protection, we may send a replacement before receiving the return.
Return Product
Pack the defective item securely and ship it back using the prepaid label. Track your return shipment for peace of mind.
Receive Replacement
We'll send your replacement or issue a refund once we receive the return. Premium/Ultimate Protection members get expedited shipping.
Protection Plan Comparison
See what's included in each protection level
| Feature | Standard | Premium | Ultimate |
|---|---|---|---|
| Coverage Duration | 12 months | 24 months | 36 months |
| Manufacturing Defects | |||
| Accidental Damage | |||
| Water Damage | |||
| Theft Protection | |||
| Free Return Shipping | |||
| Claim Processing Time | 5-7 days | 2-3 days | Same day |
| Support Priority | Standard | Priority | VIP |
| Advanced Replacement | $15 fee |
Warranty FAQs
Common questions about our warranty and protection plans
What does the warranty cover?
Our warranty covers manufacturing defects, material failures, and workmanship issues. This includes products that stop working, fail to charge properly, or have component failures under normal use conditions.
How long is the warranty period?
Standard warranty is 12 months from the purchase date for most products. Premium products may include extended 24-month warranty. You can also purchase Premium Protection (24 months) or Ultimate Protection (36 months) for additional coverage.
How do I file a warranty claim?
Log into your account, go to "My Orders", find the product you want to claim, and click "File Warranty Claim". Provide details about the issue and upload photos. Our team will review and respond within 2-3 business days.
Do I need proof of purchase for warranty claims?
Yes, you need your order number or receipt. If you purchased from our website and have an account, your order history serves as proof of purchase. Keep your order confirmation email as backup.
What is Premium Protection?
Premium Protection is our extended warranty plan that provides 24 months of coverage including accidental damage, faster claim processing, free return shipping, priority support, and no-questions-asked replacements.
Does the warranty cover accidental damage?
Standard warranty does not cover accidental damage. However, Premium Protection and Ultimate Protection plans include accidental damage coverage for drops, impacts, and spills.
Can I purchase a warranty after buying a product?
Yes! You can add Premium or Ultimate Protection within 30 days of your original purchase. Visit your order history and select "Add Protection Plan" on eligible items.
What happens if my product is discontinued?
If your exact product is no longer available, we'll offer you a replacement with equal or better specifications, or provide store credit for the original purchase price.
How long does warranty claim processing take?
Standard warranty claims are reviewed within 2-3 business days. Premium Protection members receive priority processing within 24 hours. Ultimate Protection includes same-day claim review.
Related Resources
Everything you need for worry-free shopping