Free US delivery on orders over $75 · 2-year warranty on all products

Terms of Service

These Terms of Service govern your use of the SmartGear Outlet website and services. Please read them carefully before making a purchase or using our platform.

Last Updated: 4 December 2025

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Introduction

Welcome to SmartGear Outlet. These Terms of Service ("Terms") constitute a legally binding agreement between you ("you", "your", "customer") and SmartGear Outlet Ltd ("we", "us", "our") governing your access to and use of our website smartgearoutlet.com and the purchase of products through our platform.

These Terms comply with US consumer protection laws, including federal and state regulations. Your statutory consumer rights are not affected.

Important: By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our website or services.

Definitions

"Website"refers to smartgearoutlet.com and all its subdomains and pages
"Services"refers to all products, features, and functionality provided through the Website
"Product(s)"refers to any goods available for purchase through the Website
"Order"refers to your request to purchase Product(s) from us
"Contract"refers to the binding agreement formed when we accept your Order
"Account"refers to your registered user account on the Website
"Consumer"an individual acting for purposes wholly or mainly outside their trade, business, craft, or profession

Acceptance of Terms

By using this Website, you confirm that:

  • You are at least 18 years old or have parental consent
  • You have the legal capacity to enter into binding contracts
  • You will provide accurate and complete information
  • You will comply with all applicable laws and regulations
  • You accept these Terms and our Privacy Policy

Your Account

Account Creation

To place orders and access certain features, you may need to create an Account. When creating an Account, you must:

  • Provide accurate, current, and complete information
  • Maintain and update your information as needed
  • Keep your password secure and confidential
  • Notify us immediately of any unauthorized use
  • Accept responsibility for all activities under your Account

Account Termination

We reserve the right to suspend or terminate your Account if you breach these Terms or engage in fraudulent, abusive, or illegal activities. You may close your Account at any time by contacting customer support.

Orders and Payment

Placing an Order

When you place an Order through our Website:

  1. Your Order is an offer to purchase Products subject to these Terms
  2. We will send you an Order confirmation email acknowledging receipt
  3. The confirmation email does not constitute acceptance of your Order
  4. We accept your Order when we dispatch the Products (acceptance email)
  5. A binding Contract is formed only upon our acceptance

Payment

Payment must be made in full at the time of placing your Order. We accept:

Credit and debit cards (Visa, Mastercard, Amex)
PayPal
Apple Pay
Google Pay

Security: All payment transactions are processed securely through encrypted payment gateways. We do not store your full credit card details.

Pricing and Availability

All prices displayed on our Website:

  • Are in US Dollars (USD) unless otherwise stated
  • Include applicable sales tax
  • Do not include delivery charges (shown separately at checkout)
  • Are subject to change without notice
  • Apply only to orders placed through smartgearoutlet.com

Pricing Errors: Despite our best efforts, pricing errors may occur. If we discover an error in the price of Products you have ordered:

  • • We will inform you as soon as possible
  • • You may choose to reconfirm your Order at the correct price or cancel
  • • If we cannot contact you, we will cancel the Order and refund you

Product Availability

All Products are subject to availability. We strive to keep stock information accurate, but cannot guarantee availability. If a Product becomes unavailable after you place an Order, we will notify you and offer a refund or alternative.

Delivery

Delivery Terms

We deliver to addresses within the United States. Delivery times and costs vary depending on your location and chosen delivery method.

Standard Delivery

5-7 business days

Free on orders over $75

Express Delivery

2-3 business days

$12.99

Next Day Delivery

Next business day

$29.99

Risk and Title

Title: Ownership of Products passes to you when we receive full payment.

Risk: Risk of loss or damage passes to you upon delivery (or when you fail to take delivery after reasonable notice).

For full delivery information, including international shipping, see our Shipping Policy.

Returns and Refunds

Your Cancellation Rights

Under the Consumer Contracts Regulations 2013, you have the right to cancel your Order within 14 days of receiving your Products without giving any reason (the "cooling-off period").

How to Cancel

  1. Contact us within 14 days of delivery
  2. Return Products within 14 days of notifying us
  3. Products must be unused and in original packaging
  4. You are responsible for return shipping costs
  5. We will refund you within 14 days of receiving the return

Faulty or Damaged Products

If you receive a faulty or damaged Product:

  • Contact us immediately with photos of the damage
  • We will arrange a free collection or provide a return label
  • You will receive a full refund or replacement at no cost
  • Your consumer rights under the Consumer Rights Act 2015 apply

For detailed return instructions, see our Returns Policy.

Warranties and Guarantees

Consumer Rights

Under the Consumer Rights Act 2015, Products must be:

As Described

Match the description given

Satisfactory Quality

Free from defects, safe, and durable

Fit for Purpose

Suitable for their intended use

Manufacturer Warranties

Many Products come with manufacturer warranties in addition to your statutory rights. Warranty details are provided with the Product. Your statutory rights are not affected by manufacturer warranties.

For warranty claims and repair services, see our Warranty Policy.

Limitation of Liability

Nothing in these Terms limits our liability for:

  • • Death or personal injury caused by negligence
  • • Fraud or fraudulent misrepresentation
  • • Breach of statutory rights under the Consumer Rights Act 2015
  • • Any other liability that cannot be excluded by law

Subject to the above, we are not liable for:

  • Loss of profits, sales, business, or revenue
  • Business interruption or loss of business opportunity
  • Loss of anticipated savings or goodwill
  • Indirect or consequential losses
  • Losses caused by factors outside our reasonable control

Intellectual Property Rights

All content on this Website, including text, graphics, logos, images, software, and design, is the intellectual property of SmartGear Outlet or our licensors and is protected by US and international copyright, trademark, and other laws.

Your Use of Content

You may:

  • View and print content for personal, non-commercial use
  • Share links to our Website

You may not:

  • Reproduce, modify, or distribute content without permission
  • Use content for commercial purposes
  • Remove copyright or trademark notices
  • Reverse engineer or decompile any software

Dispute Resolution

Complaints

If you have a complaint, please contact our customer service team. We will do our best to resolve the issue quickly and fairly.

Alternative Dispute Resolution

If we cannot resolve your complaint, you may refer the matter to an alternative dispute resolution (ADR) provider. For online purchases, you can also use the European Commission's Online Dispute Resolution (ODR) platform.

Governing Law

These Terms are governed by the laws of the State of Delaware, United States. Any disputes will be subject to the jurisdiction of the courts of Delaware.

Consumer Protection: Nothing in these Terms affects your statutory rights as a consumer under applicable US federal and state laws.

Contact Us

If you have any questions about these Terms of Service, please contact us: